Question 1

Is shipping from Europe complicated?

Accepted Answer

Yes and no. For inexperienced folks it can be. We’ve done this work since 2016, so we’ve encountered every issue and built systems to prepare for unforeseen conditions. That makes shipping beautiful kitchens from Europe easy for us.

Question 2

What if items arrive damaged?

Accepted Answer

It’s happened before, but it’s not common. The manufacturers, shippers, and retailers all have a vested interest in a successful process, so a painstaking process is followed to ensure your order is complete and intact.

If something does go wrong, either during shipping or installation, we rush replacement items through the factory and air ship them to us. This typically takes a few weeks, just like any local custom cabinetry shop.

Question 3

What if the shipment is delayed?

Accepted Answer

The global shipping economy is a highly organized affair. We work with professional brokers and shippers so we don’t see major delays.

One thing that can happen is that a container can be flagged by customs for additional inspections. The chances of this happening are less than 5%, and can delay the delivery by one or two weeks.

To account for things like this, it’s best to plan on receiving cabinets a few weeks before you will need them, just to be safe.

Question 4

Will you store my cabinets for free?

Accepted Answer

No. Once the order clears customs they are delivered directly to your home. We can store for an additional fee. This varies based on the order size. It’s all spelled out in our cabinetry sale agreement.

Question 5

What about tariffs?

Accepted Answer

Prior to 2025 this wasn’t a question. Hopefully one day we can delete this from our FAQs. The fact is that every importer is dealing with tariffs, even for cabinets made in the USA. This is because the best cabinets use German and Austrian hardware, which are subject to tariffs.

The good news is that we have not raised our prices due to tariffs. The 15% tariffs placed on Europe are being split between us and our European partners, not paid by our clients. As of Spring 2026 we’re seeing light at the end of the tariff tunnel, so we’re hopeful.

FREQUENTLY ASKED QUESTIONS